Kanetix Insights 2018

A company’s ability to present a Frictionless Customer Experience (FCX) is becoming more important than ever before and the Insurance and Financial Services industry is no different. Delivering an optimal customer experience is a key differentiator in an industry where price is often the customer’s main point of comparison. Those companies who prioritize innovating on speed, convenience and choice ahead of others will ultimately win.

A company’s ability to present a Frictionless Customer Experience (FCX) is becoming more important than ever before and the Insurance and Financial Services industry is no different. Delivering an optimal customer experience is a key differentiator in an industry where price is often the customer’s main point of comparison. Those companies who prioritize innovating on speed, convenience and choice ahead of others will ultimately win.